Zembelo GuideLetting Journey

Check-in & Deposit

Letting Journey — Step by step

How do I handle key handovers and rental deposits legally? Move-in day is the moment you establish accountability for your property's condition.

A vague inventory is the #1 cause of legal disputes at the end of a lease. with a professional protocol.

The Digital Inventory

Perform a video walkthrough on the day of key handover. Document the inside of the oven, the state of the AC filters, and the condition of all high-value furniture. Send this timestamped file to the tenant immediately. This protects both parties and ensures the 'Fianza' (deposit) is returned fairly.

Deposit Registration (AVRA)

For long-term rentals in Marbella, you or your agent must lodge the tenant's deposit with AVRA (a regional government agency). Keeping this money in your own account is illegal and can lead to tax penalties for you and the tenant. Check our deposit guide for more info.

and start every lease with clear expectations.

Advisor Insight

"If you provide high-end appliances, include a 'User Guide' document to prevent damage due to misuse (e.g., using the wrong pods in a Nespresso machine)."

What usually happens

  • Sign a tri-party inventory list (Landlord, Tenant, Agent)
  • Perform a digital video walkthrough on the day of key handover
  • Collect and secure the deposit in a separate account
Timing
Week 5
People
Landlord, Tenant
Cost

Prepare

    Risks

    • Unable to claim for damages due to a vague inventory list

    Check-in Routine Checklist

    • Create a signed inventory list with timestamped photos
    • Perform a personal or digital key handover
    • Provide guests with an emergency guide and manuals
    • Legally register and secure the tenant's deposit
    Guest management

    Expert Q&A

    The regional agency in Andalusia where you must legally deposit a long-term tenant's security deposit. Failure to do so can result in fines for you and tax issues for the tenant.
    One month is the legal cap for the 'fianza'. You can ask for extra guarantees (depósito), but keep the total around 3 months so you don't scare off good, liquid tenants.
    This is why your check-in video is vital. If you have proof, you can hold the necessary amount from the deposit. Be prepared for a debate, but stand your ground if documented.
    It provides a human touch and reduces the risk of bad behavior. If you can't be there, use a management company. Keyboxes are efficient but can feel cold and sometimes less secure.
    A simple basket with water, coffee, snacks, and maybe wine. It costs €15 but almost guarantees a 5-star review for 'host hospitality'.