Zembelo GuideLetting Journey

Check-in & Deposit

Letting Journey — Step by step

Conduct the official check-in, document the inventory, and legally register the tenant deposit.

Check-in is the moment your property is handed over into the guest's care.

Delivering a premium guest experience at check-in

For holiday homes, the first contact is critical for your ratings. Consider personal meet-and-greets or a secure digital lock system. Always document the condition of expensive items like sofas, TVs, and kitchen equipment in an inventory list signed digitally.

Managing security deposits according to local laws

By law, you must take a security deposit (*fianza*). For holiday rentals, this is often held via the booking platform, but for direct bookings, you must manage it yourself. Ensure you follow regional guidelines on how deposits should be registered to avoid future tax or legal complications.

Advisor Insight

"If you provide high-end appliances, include a 'User Guide' document to prevent damage due to misuse (e.g., using the wrong pods in a Nespresso machine)."

What usually happens

  • Sign a tri-party inventory list (Landlord, Tenant, Agent)
  • Perform a digital video walkthrough on the day of key handover
  • Collect and secure the deposit in a separate account
Timing
Week 5
People
Landlord, Tenant
Cost

Prepare

    Risks

    • Unable to claim for damages due to a vague inventory list

    Expert Q&A

    The regional agency in Andalusia where you must legally deposit a long-term tenant's security deposit. Failure to do so can result in fines for you and tax issues for the tenant.
    One month is the legal cap for the 'fianza'. You can ask for extra guarantees (depósito), but keep the total around 3 months so you don't scare off good, liquid tenants.
    This is why your check-in video is vital. If you have proof, you can hold the necessary amount from the deposit. Be prepared for a debate, but stand your ground if documented.
    It provides a human touch and reduces the risk of bad behavior. If you can't be there, use a management company. Keyboxes are efficient but can feel cold and sometimes less secure.
    A simple basket with water, coffee, snacks, and maybe wine. It costs €15 but almost guarantees a 5-star review for 'host hospitality'.